Refund policy

Refund & Returns Policy

Thank you for your purchase. We take pride in the quality of our products and want you to have a positive experience with us, so please read our policy carefully before placing an order.

All Sales Are Final
All purchases made through our store are considered final. We do not offer refunds or exchanges for change of mind, incorrect selection, or any personal preference reasons. Please ensure you review your order carefully before completing your purchase.

30-Day Quality Guarantee
We stand behind the quality of our products. If your item arrives damaged, faulty, or not as described, you may contact us within 30 days of delivery and we will review the issue and work to make it right in line with this policy.

Damaged or Faulty Items
If you receive a damaged or defective product, please contact us within 30 days of receiving your order. You must include:

- Your order number
- A clear description of the issue
- Photo or video evidence of the fault or damage

Once reviewed, we will determine the appropriate resolution, which may include a replacement or other suitable solution at our discretion.

Returns (If Applicable)
In cases where a return is approved, items must be returned unused, in their original packaging, and in the same condition that you received them. Customers are responsible for return shipping costs unless otherwise agreed.

Non-Refundable Items
Please note that we do not offer refunds under any circumstances, including but not limited to:

- Change of mind
- Incorrect product choice
- Failure to read product details or descriptions

Contact Us
If you have any issues with your order, please contact us at:
ohmydogfeeder@gmail.com

We aim to respond as quickly as possible and will do our best to resolve any genuine concerns in a fair and reasonable manner.